Terms of Use

These Terms of Use govern your access to and use of James, including the website, dashboard, monitoring features, scanning workers, AI summaries, notification delivery, APIs, and related services. By creating an account, submitting a product to monitor, configuring a notification channel, or otherwise using James, you agree to these Terms.

If you use James on behalf of a company or other organization, you represent that you have authority to bind that organization. In that case, "you" and "your" refer to both you and that organization.

James is an AI competitive monitoring service. You can configure competitor domains, public asset URLs, notification channels, and scan settings. James may fetch publicly accessible product assets, create snapshots, compare changes, generate AI-assisted summaries, and deliver alerts by email, Slack, webhook, or other supported channels.

The service is intended only for sources you are authorized to review, including publicly accessible assets and sources you configure with permission. It is not designed to bypass authentication, evade access controls, exploit vulnerabilities, or access private systems.

You must provide accurate account information and keep your login credentials secure. You are responsible for activity under your account and for the users, assets, notification destinations, and monitoring instructions you configure.

You must promptly notify us at security@james.watch if you believe your account, credentials, webhook secrets, notification destinations, or monitored assets have been compromised.

"Customer Content" means information you submit to James or configure James to process, including domains, URLs, product names, monitored assets, notification destinations, public page content, snapshots, diffs, and related metadata.

You retain ownership of Customer Content. You grant James a limited license to host, copy, fetch, analyze, summarize, transmit, and otherwise process Customer Content only as needed to provide, secure, support, and improve the service and comply with law.

You are responsible for ensuring that your monitoring instructions and use of Customer Content comply with applicable law, contracts, acceptable use policies, confidentiality obligations, and third-party rights.

• Do not use James to access non-public systems, private accounts, password-protected areas, or content you are not authorized to monitor.
• Do not use James to bypass technical measures, rate limits, authentication, paywalls, robots controls, security controls, or access restrictions.
• Do not submit secrets, credentials, payment card data, government identifiers, health data, or other sensitive personal information unless we have expressly agreed in writing.
• Do not use James to infringe intellectual property rights, violate privacy rights, send spam, harass others, or conduct unlawful surveillance.
• Do not interfere with the service, attempt to reverse engineer it, probe it for vulnerabilities without authorization, or use it to distribute malicious code.

James may use AI systems to summarize changes and identify likely product signals. AI outputs may be incomplete, inaccurate, or based on public signals that later change. You are responsible for reviewing outputs before relying on them for business decisions.

James does not provide legal, financial, security, investment, or compliance advice. You should not treat AI summaries as a substitute for professional judgment or independent verification.

You may configure James to send notifications to email addresses, Slack incoming webhooks, generic webhook URLs, or other supported destinations. You represent that you have authority to send alerts to those destinations and to share the relevant Customer Content with the destination provider.

Third-party services are governed by their own terms and privacy policies. James is not responsible for third-party services, delivery failures, outages, misconfigured destinations, or how third parties process data after delivery.

Fees are shown on the pricing page or in an order form. Unless an order form says otherwise, subscriptions renew monthly, fees are due in advance, and fees are non-refundable except where required by law.

You authorize James and its payment processors to charge the payment method you provide for applicable fees and taxes. We may change pricing or plan features with notice, but changes will not apply to a paid subscription until the next renewal period unless you agree otherwise.

James and its software, interfaces, workflows, designs, models, documentation, trademarks, and other materials are owned by James or its licensors. Except for the rights expressly granted in these Terms, no rights are transferred to you.

If you provide feedback, suggestions, or ideas, we may use them without restriction or obligation to you.

Each party may receive non-public information from the other party. The receiving party will use the disclosing party's confidential information only to perform or receive the service, will protect it using reasonable care, and will not disclose it except to personnel, contractors, advisors, or service providers who need to know it and are bound by confidentiality obligations.

Our Privacy Policy explains how James collects, uses, shares, and protects personal information. If you need a data processing addendum, contact privacy@james.watch.

You may stop using James at any time. We may suspend or terminate access if you violate these Terms, create risk for James or others, fail to pay fees, or use the service in a way that could be unlawful or harmful.

After termination, we may delete or retain Customer Content as described in the Privacy Policy, our retention practices, and applicable law.

James is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that James will be uninterrupted, error-free, secure, or that summaries, alerts, scans, or monitored signals will be complete or accurate.

To the fullest extent permitted by law, James will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, loss of goodwill, business interruption, or loss of data. James's total liability for all claims relating to the service will not exceed the greater of $100 or the fees you paid to James for the service in the three months before the event giving rise to the claim.

You will defend, indemnify, and hold harmless James from claims, damages, losses, liabilities, costs, and expenses arising from your Customer Content, monitoring instructions, notification destinations, violation of these Terms, or violation of law or third-party rights.

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-law rules. The state and federal courts located in Delaware will have exclusive jurisdiction over disputes, except that either party may seek injunctive relief in any court of competent jurisdiction.

We may update these Terms from time to time. If changes are material, we will provide notice through the service, by email, or by another reasonable method. Questions about these Terms can be sent to legal@james.watch.